Refund policy

Return & Refund :

Thank you for shopping with To Beauty. We value your satisfaction and aim to provide the best shopping experience. Please read our return and refund policy carefully:

1. Eligibility for Returns  
- Products can be returned or exchanged within **7 days** of receiving your order.  
- To be eligible, items must be unused, in their original packaging, and accompanied by the original invoice.  
- Products that are opened, used, or damaged by the customer are not eligible for return.

2. Non-Returnable Items  
- For hygiene and safety reasons, certain items such as cosmetics, lashes, and personal care products cannot be returned once opened.  
- Sale or promotional items are final and cannot be refunded unless faulty.

3. Refunds  
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.  
- If approved, refunds will be processed to your original method of payment within **7–14 business days**.  
- Shipping fees are non-refundable, except in cases where the return is due to our error.

4. Exchanges  
- We only replace items if they are defective, damaged, or incorrectly delivered.  
- To request an exchange, please contact us before returning the product.

5. Return Process  
- Customers are responsible for shipping costs for returns, unless the item was faulty or incorrectly delivered.  
- Please contact our support team at 📧 support@tobeauty.net or 📞 +973 39920168 before sending any returns.

6. International Orders  
- For international customers, return and refund terms may vary depending on shipping regulations and courier services. Please contact us for more details.

We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly.